Terms of Use
Last updated 28 July 2026
Our goal is simple: a normal person should understand exactly what they're buying, what happens to their data, and what they're responsible for — with no hidden edges. These terms apply to PingDog and are shared across our family of pay-as-you-go services. This English version is the only legally binding version; any translation is provided for convenience only.
Contents
1. What this service is
This is software you pay to run a task, once. You are not opening an account with a company that manages things for you over time. You send a single crypto payment for a specific job (a monitoring schedule, a load test, a browsing task), the software performs exactly that job, delivers the result, and then forgets you. You operate the tool; you are responsible for how you use it.
There is no subscription, no auto-renewal, no recurring charge, and no salesperson. When your paid job is done, nothing continues and nothing bills again unless you place a new order yourself.
2. Payment (pay-as-you-go, in USDC)
- You pay once per order, up front, in USDC (a US-dollar stablecoin), to a single-use payment address generated for that specific order. The price is shown live and in full before you pay.
- The payment address belongs to your order only. It is not a shared address and not a personal wallet we hold for you.
- We are non-custodial: we never hold, control, or take custody of your funds beyond receiving the one payment for the job you ordered. We are software that reads a public blockchain to confirm your payment — not a bank, exchange, or payment processor.
3. Refunds, and payments sent by mistake
- All sales are final. There are no refunds. This keeps the service fool-proof and human-free: there is no support desk to staff, and no subscription to cancel.
- A payment sent to an expired or unassigned address, or a duplicate payment, may be non-recoverable. Each order's address is single-use and tied to that order — please pay the exact amount to the exact address shown, on the Base network, before it expires.
- Where a large payment clearly arrives by mistake, we apply an internal review threshold above which a person takes a look — not because we're obliged to, but because our trust model is visible fairness.
4. Your data — we forget you completely
Privacy is the product, not a policy afterthought.
- We collect no personal information. No name, no real identity, no KYC, no location, no tracking.
- We keep no logs of your activity, your targets' content, URLs, or IP addresses.
- Retention decays to nothing. The full detail of a job is kept only about 14 days, then reduced to a small non-personal aggregate (statistics only, with the target hashed, never stored in the clear) for up to about one year, then deleted entirely. Nothing is kept forever.
- Complete erasure. When your last dataset expires, we delete everything tied to you — the data, the email-to-key mapping, and the access key itself. Afterward you leave zero trace, and if you return you are simply a new customer.
- You hold the permanent copy. While your data exists you can export it and download a signed receipt you can verify against our public key for as long as you keep it. We keep nothing about your results — you hold the proof.
5. Your identity and access
- Your identity is an opaque access key (a long random string) issued when you order. It is unique and never reissued. Treat it like a password — anyone with it can see your job's results while they exist.
- One optional recovery email is the only contact detail we ever accept — a single opaque email, used solely for recovery (a one-time magic link to recover access). It is never used for marketing and is deleted along with everything else on erasure.
- Because we hold no identity for you, if you lose both your key and your recovery email, we cannot recover your access — there is no identity for us to check against. This is the cost of real privacy.
6. Acceptable use — you must have the right to test or monitor the target
- Use these tools only against systems you own or are explicitly authorized to test or monitor.
- Do not use this service to attack, overwhelm, harass, or disrupt anyone. Load-generation and probing tools can cause harm if aimed at systems you don't control — doing so may be illegal and is strictly prohibited. You must never weaponize these tools against a third party; anti-weaponization is a matter of intent, and abuse aimed at causing harm is forbidden regardless of any published limit.
- The service includes technical safeguards that limit how it can be pointed at a single target (for example, monitoring probes are de-duplicated so a popular target sees one probe stream regardless of how many customers watch it). These are anti-abuse measures, stated as intent — we deliberately do not publish exact thresholds.
- We may refuse or stop any job we believe is aimed at causing harm.
7. Taxes
- You are responsible for any taxes (including any VAT, GST, or sales tax) that apply to your purchase in your own jurisdiction.
- Consumption taxes on digital services generally depend on the customer's location, which our zero-personal-data design deliberately does not collect and cannot determine. Because of that, we do not calculate, collect, or withhold taxes for you — assessing and handling any that apply is up to you.
8. No warranty, and you accept the risk
- The service is provided "as is," with no warranties of any kind. We do not guarantee that a target is up, that a load test reflects production, or that results are error-free.
- These are tools, not managed services. Where a choice could harm only your own systems, the tool warns you but does not block you — you keep control and accept the risk of your own configuration.
- To the maximum extent permitted by law, our liability is limited to the amount you paid for the specific job in question. We are not liable for indirect or consequential losses.
9. Non-custodial and not a payment service
We never take custody of customer funds and we do not move money on anyone's behalf. Payments flow directly to per-order addresses and are confirmed on a public blockchain. This non-custodial property is load-bearing: it is what keeps us "software, not a payment processor," and we will not compromise it for convenience.
10. Changes
We may update these terms for new orders. Changes apply to orders placed after they are posted; they do not retroactively change a job you already paid for.
Service-specific terms
PingDog
- The delivered-check count is the proof of work — you are billed per result delivered to you at your chosen cadence, at a fixed price, never per internal probe and never a price that depends on how many other customers exist.
SwarmBrowser
- SwarmBrowser is the strictest, log-free service: it keeps essentially nothing, by design.
- A per-task spend cap of 100 USDC applies (a safety ceiling, not a target).
- It is explicitly a tool, not a service: you direct it, you are responsible for the tasks you run, and it must not be used to access systems you are not authorized to use.
Questions about what you're buying? The how-it-works and pricing pages explain the model in plain language, and the monitor builder shows your exact price before you pay.